GOVGO

CLEAR PLUS ENROLLMENT SERVICE TERMS

Effective Date: August 2026
Displayed and required at checkout when a client orders CLEAR Plus enrollment through GovGo

These CLEAR Plus Enrollment Service Terms (“Terms”) apply when you order GovGo's assistance enrolling in CLEAR Plus (“CLEAR”), operated by Alclear, LLC, through GOV GO DIGITAL SOLUTIONS LLC, a Florida limited liability company (EIN: 42-3428574), located at 6735 Conroy Road, suite 309, Orlando, Florida – 32835 (“GovGo,” “we,” “us,” or “our”).

1. GOVGO'S CLEAR ENROLLMENT SERVICE

1.1 What GovGo Does

GovGo helps you complete and submit your CLEAR Plus enrollment application, reviews your submitted information for common errors before it reaches CLEAR, and assists with scheduling your in-person verification appointment at a CLEAR Enrollment Center, where required. GovGo does not make CLEAR's enrollment or approval decisions, does not collect or store your biometric data (fingerprints, iris scans, or facial images) itself, and does not operate CLEAR Plus lanes, pods, or Enrollment Centers — all of that is done directly by CLEAR.

1.2 You Must Also Accept CLEAR's Own Terms

Completing your CLEAR Plus enrollment requires you to separately review and accept CLEAR's own Member Terms and consent to CLEAR's collection of your biometric data, directly with CLEAR, as part of the CLEAR enrollment flow. GovGo cannot accept CLEAR's Member Terms on your behalf, and your CLEAR Plus membership does not take effect until you do so.

2. FEES

Ordering CLEAR Plus enrollment through GovGo involves two separate charges, billed together at checkout but owed to two different companies:

CLEAR Plus annual membership fee: $219, paid to Alclear, LLC (CLEAR). This fee, its renewal terms, and any future changes to it are set entirely by CLEAR, not by GovGo. GovGo passes this fee through to CLEAR on your behalf without markup.

GovGo enrollment service fee: $69, paid to GovGo for the assistance described in Section 1.1. This fee is separate from, and in addition to, the CLEAR membership fee, and is set and may be changed by GovGo at its discretion.

Both fees are charged together, via Stripe, at the time you place your order.

3. REPRESENTATIONS AND DISCLAIMER

3.1 By You

You represent that all information you provide for your CLEAR enrollment is complete, accurate, and truthful, and that you meet CLEAR's own eligibility requirements for CLEAR Plus membership, which GovGo does not set and cannot waive.

3.2 By GovGo (Disclaimer)

GOVGO DOES NOT GUARANTEE THAT CLEAR WILL APPROVE YOUR ENROLLMENT, THAT ANY ENROLLMENT CENTER APPOINTMENT WILL BE AVAILABLE WITHIN ANY PARTICULAR TIMEFRAME, OR THAT CLEAR LANES WILL BE AVAILABLE OR HONORED AT ANY PARTICULAR AIRPORT OR VENUE. ALL SUCH MATTERS ARE DETERMINED SOLELY BY CLEAR.

4. CANCELLATION AND REFUNDS

4.1 GovGo's Enrollment Service Fee

You may cancel your GovGo enrollment service order at any time before GovGo submits your application to CLEAR, for a full refund of the $69 service fee, by emailing support@govgo.app.

Once GovGo has submitted your application to CLEAR, the $69 service fee is non-refundable, because GovGo's work has been completed, regardless of CLEAR's later enrollment decision.

4.2 CLEAR's Membership Fee

The $219 CLEAR membership fee is refundable only under CLEAR's own refund rules, not GovGo's. Based on CLEAR's own published Member Terms, CLEAR members who cancel within 14 days of being charged generally receive a full refund of that fee, and members who cancel after 14 days generally retain access through the end of their current paid term without a refund. GovGo does not control, and cannot override, CLEAR's refund decisions — refund requests for the $219 fee itself should also be directed to CLEAR at memberservices@clearme.com.

5. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOVGO'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THIS ENROLLMENT SERVICE IS LIMITED TO THE $69 SERVICE FEE YOU PAID GOVGO. GOVGO IS NOT LIABLE FOR CLEAR'S ACTS, OMISSIONS, ENROLLMENT DECISIONS, SERVICE AVAILABILITY, OR HANDLING OF YOUR BIOMETRIC DATA — THOSE ARE MATTERS BETWEEN YOU AND CLEAR UNDER CLEAR'S OWN MEMBER TERMS.

6. DISPUTES AND GOVERNING LAW

Disputes relating to GovGo's enrollment service (as opposed to your CLEAR membership itself) are governed by the laws of the State of Florida. Before filing any formal claim, you agree to first contact GovGo at support@govgo.app to attempt informal resolution. If informal resolution fails, disputes will be resolved through binding individual arbitration under the American Arbitration Association's Consumer Arbitration Rules in Florida, with a class-action waiver. You may opt out of arbitration by emailing support@govgo.app within 30 days of first accepting these Terms.

Disputes relating to your CLEAR Plus membership itself — including enrollment decisions, biometric data, lane access, or the CLEAR membership fee — are governed exclusively by CLEAR's own Member Terms, not by these Terms.

7. CONTACT

Questions about your GovGo enrollment service order:

GOV GO DIGITAL SOLUTIONS LLC — support@govgo.app — 6735 Conroy Road, suite 309, Orlando, Florida – 32835

Questions about your CLEAR Plus membership itself:

CLEAR Member Services — memberservices@clearme.com — +1.855.253.2763