Legal

Terms of Service

Effective: June 1, 2026 · Last updated: June 16, 2026

Legal entity: GovGo is operated by GOV GO DIGITAL SOLUTIONS LLC, a Florida limited liability company (EIN: 87-2743516), located at 6735 Conroy Road, suite 309, Orlando, Florida – 32835. References to "GovGo", "we", "us", or "our" in these Terms refer to GOV GO DIGITAL SOLUTIONS LLC.

In this document

Acceptance of these terms
Description of services
We are not the government
Eligibility & accounts
Your obligations
Fees & payment
Refunds
Service limitations
Intellectual property
Disclaimer of warranties
Limitation of liability
Indemnification
Dispute resolution
Governing law
Changes to these terms
Contact

1. Acceptance of these terms

These Terms of Service ("Terms") form a binding agreement between you and GOV GO DIGITAL SOLUTIONS LLC, a Florida limited liability company operating as GovGo. By creating an account, submitting an application, or using our services in any way, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our service.

2. Description of services

GovGo is a private travel-document concierge service. We help you prepare, validate, and submit applications for TSA PreCheck®, Global Entry, CLEAR Plus enrollment, and international visas. Our service includes:

Expert-assisted form preparation and validation
Document review by a U.S.-based specialist
Submission to the relevant government or partner agency on your behalf
Appointment scheduling for enrollment centers where required
Status tracking, KTN/PASSID notification, and customer support

3. We are not the government

GovGo (GOV GO DIGITAL SOLUTIONS LLC) is a private company. We are not affiliated with, endorsed by, or operated by the U.S. Transportation Security Administration (TSA), U.S. Customs and Border Protection (CBP), Alclear LLC (CLEAR), or any other government agency. All government services we assist with are also available directly from the official agency, often at lower or no service-fee cost.

Official websites for direct applications:

TSA PreCheck®: tsa.gov/precheck
Global Entry: ttp.cbp.dhs.gov
CLEAR Plus: clearme.com

4. Eligibility & accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use our services. Parents and legal guardians may submit applications for minor children using their own account.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately at hello@govgo.app if you suspect unauthorized access.

5. Your obligations

By using our service, you agree to:

Provide truthful, accurate, and complete information at all times.
Submit only documents that genuinely belong to you (or, for applications on behalf of dependents, to your dependent).
Not submit forged, altered, or fraudulent documents. Submitting fraudulent documents to a government agency is a federal crime.
Respond to our requests for clarification or additional documents in a reasonable timeframe.
Not use our service to violate any applicable law, including immigration or export-control laws.
Not attempt to interfere with, reverse-engineer, or disrupt our platform or services.

6. Fees & payment

Our pricing is published on our website. Each application involves two fee components:

Service fee: the amount you pay GovGo for our application assistance work, set by the plan you select (Standard or Fast Track).
Government fee: the amount charged by the relevant government agency, passed through to you at exact cost — we never mark up government fees.

Payment is processed by Pagar.me at the time of checkout. By providing payment information, you authorize us to charge your payment method for the total amount shown at checkout. All prices are in U.S. dollars.

7. Refunds

Detailed terms are set out in our Refund Policy. In summary:

If we determine you are ineligible before we begin work, we refund your service fee in full.
If you cancel within 24 hours of payment and before we begin processing, we refund your service fee in full.
If work has already begun, a prorated refund may apply depending on work completed.
Once your application has been submitted to the government, service fees are generally non-refundable.
If we make a material error that causes a rejection, we will resubmit at no additional service-fee cost.
Government fees, once paid to the issuing agency, are subject to that agency's own refund rules.

8. Service limitations

We cannot guarantee that any government agency will approve your application or process it within any particular timeframe. Processing times depend on government staffing, system availability, and policy decisions entirely outside our control.

We may decline to provide services at our reasonable discretion, including for suspected fraud or prior policy violations. If we decline before beginning work, we refund any payment in full.

9. Intellectual property

The GovGo website, software, content, branding, and trademarks are owned by GOV GO DIGITAL SOLUTIONS LLC and protected by applicable intellectual-property law. You may not copy, modify, distribute, sell, or reverse-engineer any part of our service without our prior written permission.

The personal data and documents you submit remain yours. By submitting them, you grant us a limited license to process them solely for the purpose of providing our service to you.

10. Disclaimer of warranties

OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY GOVERNMENT APPLICATION WILL BE APPROVED OR PROCESSED WITHIN ANY SPECIFIC TIMEFRAME.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOV.GO AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST TRAVEL OPPORTUNITIES, OR LOST DATA — ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICE. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OUR SERVICE IS LIMITED TO THE GREATER OF (a) THE TOTAL FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless GovGo and GOV GO DIGITAL SOLUTIONS LLC from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your submission of false or fraudulent information, or your violation of any law or third-party right.

13. Dispute resolution

Before filing any formal claim, you agree to first contact us at hello@govgo.app to attempt informal resolution. Most disputes can be resolved quickly this way.

If informal resolution fails, you and GovGo agree to resolve disputes through binding individual arbitration under the American Arbitration Association's Consumer Arbitration Rules, in the State of Florida — except that either party may bring an individual action in small-claims court for matters within that court's jurisdiction.

Class-action waiver: disputes will be resolved on an individual basis only. You waive any right to bring or participate in a class, collective, or representative action.

You may opt out of arbitration by emailing legal@govgo.app within 30 days of first accepting these Terms, including your name, account email, and a clear opt-out statement.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any litigation not subject to arbitration will be filed exclusively in the state or federal courts located in Orange County, Florida.

15. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of our service after the change takes effect constitutes your acceptance of the updated Terms.

16. Contact

Questions about these Terms? Reach us at:

Email: hello@govgo.app
Mail: GOV GO DIGITAL SOLUTIONS LLC, 6735 Conroy Road, suite 309, Orlando, Florida – 32835